Implementation Plan for Promoting the High-Quality Development of Family Doctor Contract Services in Hainan Province

来源: 发布日期:2024-02-27 17:19 【字体: 小   中   大

Q.W.J.C.[2023] No. 7

Notice on Issuing the Implementation Plan for Promoting High-Quality Development of Family Doctor Contract Services in Hainan Provinceby

Hainan Provincial Health Commission

Department of Finance of Hainan Province

Department of Human Resources and Social Security of Hainan Province

Hainan Provincial Healthcare Security Administration

and

Hainan Social Insurance Service Center

To the health commissions, the finance bureaus, the human resources and social securitybureaus, the healthcaresecurityadministrations, the social insurance service centers of all cities, counties, and autonomous counties; as well as all affiliated hospitals of Hainan Medical University; and relevant units directly under the commission:

To implement the Guiding Opinions on Promoting the High-Quality Development of Family Doctor Contract Services jointly issued by the National Health Commission and five other government departments, the Provincial Health Commission, the Provincial Finance Department, the Provincial Human Resources and Social Security Department, the Provincial Healthcare Security Administration, and the Hainan Social Insurance Service Center have jointly formulated the "Implementation Plan for Promoting High-Quality Development of Family Doctor Contract Services in Hainan Province". This document is hereby issued to you. Please implementthe document according to your local conditions.

Problems encountered during the implementation shall be directly reported to the relevant departments.

The contact person for the ProvincialHealth Commission: Ji Haiying, 65388380;

The contact person for the Provincial Finance Department: Wang Zhuan, 68503206;

The contact person for the Provincial Human Resources and Social SecurityDepartment: Wang Mingzhen, 65375126;

The contact person for the Provincial Healthcare Security Administration: Hu Haiyan, 66262610;

The contact person for the HainanSocial Insurance Service Center: Dou Jianfeng, 65370675.

Hainan Provincial Health Commission

Department of Finance of Hainan Province

Department of Human Resources and Social Security of Hainan Province

Hainan Provincial Healthcare Security Administration

Hainan Social Insurance Service Center

July 27, 2023



Implementation Plan for Promoting the High-Quality Development of Family Doctor Contract Servicesin Hainan Province

In accordance with the Guiding Opinions on Promoting the High-Quality Development of Family Doctor Contract Services(G.W.J.C.F. [2022] No. 10)jointly issued by the National Health Commission and five other government departments, this implementation plan has been formulated to accelerate the high-quality development of the family doctor contract services in Hainan Province.

I. Main Objectives

Efforts will be made to guaranteeservice quality andensurethat people have a growing sense of fulfillmentand satisfaction. There will bean increase in the coverage ratio of the services, and afamily doctor system will be established with family doctors as the gatekeepers of peoples health. Based on the existing conditions in cities and countiesacross the province, the coverage ratioof theservices will grow by 1 to 3 percentage points each yearstarting from 2024. By 2035, the coverage ratios for the entire population and key groupsin the provincewill at least reach 75% and 85%,respectively,and over 90% of the covered residents will be satisfied.

II. Main Tasks

(1) Establishing aSystem of Contracted Family Doctors for Primary Careto Encourage Residents to Seek Medical Care in an Orderly Way

1. Adopting the family doctor registration system. Health commissions in various cities and counties are responsible for establishing amanagement systemforfamily doctor registration, defining requirements for family doctorlicense, registration, tracking management, and disqualification. The public health divisions of community-level medical and health institutionsare responsible for the centralized management of family doctors within their jurisdictions. They should openly recruit dedicated and highly skilled general practitioners, specialists, and rural doctors from medical institutions at all levelsand of all types,register family doctors, and then file the records with the city or county health commission. Basic information aboutfamily doctors should be publicly disclosed to the residents within the jurisdiction, and residents are free to choose and sign contracts withthedoctors.

2. Establishing family doctor offices.All community-level medical and health institutionsshould enhance the developmentof family doctor offices. In principle, these offices,prevention andcontrol stationsfor chronic diseases, and health hutsshould achieveshared growth throughcollaboration, offering "one-stop" services including basic medicalcare, public healthcare,and health management. Encouragement should be given to integrate community grid management and functions of village (neighborhood) committees to developfamily doctor offices in rural communities and urban neighborhoods. This should adopt fixed-location, fixed-personnel, and fixed-time approaches, promoting family doctors to provide regular services. Based on actual needs, community-level medical and health institutionsare supported to set up family doctor offices in functional communities, including government agencies, schools, enterprises,public institutions,industrial parks, and commercialbuildings.

3. Securing the responsibility of contracted doctors for primary careas the health gatekeeper. Their priorityis to maintainthehealth of residents. They should ensure that theresidents can reach them at any timeand promptly fulfill duties such as consultation, primary care, reception, triage, referral, and health guidance. In principle, after a resident signs thecontractabout family doctor services, all their medical needs, including diseasescreening, clinical diagnosis and treatment, rehabilitation and follow-up, appointmentandreferral, and health management, should be coordinated and managed by theirprimary care physician. The two parties should establish a long-termand reliablerelationship based on the service contract.

4. Guiding residents to sign contracts with primary care physicians at the community level.Residents referred by their primary care family physiciansenjoy preferential services such as priority in consultation, examination, and hospitalization. Refiningthe service process of community-level medical and health institutions, we shouldenable residents to spend less time in queuing and waiting and to settle up at one stop, after integrating processes related to payment, includingregistration, diagnosis and treatment, testing, examination, and picking up medication.

5. Ensuringservice management for covered residentsat all stages.Family doctors should have a full knowledgeofthe health status of their covered residents. For a covered residentwho does indeed need a referral, theirfamily doctor shouldmakesuggestions, promptly arrange thepatient, track the treatment process in the referred hospital, and ensure the follow-up services when the patient is referred back. Community-level medical and health institutionsshould establish a referral review mechanism, clearly definerelatedconditions, procedures, and requirements, and strengthen the review of the rationality and compliance of referralsmade by family doctors.

(2)Strengthening"Six Expansions"to Increase Service Supply

1. Expanding the types of family doctors to include specialists in addition to general practitioners.While general practitioners are the main force of family doctors, other types of clinicians (includingspecialists ininternal medicine, surgery, obstetrics, pediatrics, and traditional Chinese medicine), rural doctors, and retired clinicians can also register asfamily doctors.

2. Expanding the range of the service providers to include secondaryand tertiaryhospitalsin addition to community-level medical and health institutions.Efforts should be made to encourage and guide clinicians, both general practitioners and specialists,fromsecondaryand tertiaryhospitals within closely-cooperatedmedical consortiato join the family doctor team. Together with community-level medical and health institutionswithin related jurisdictions, they can enhancethe service capacityand provide services throughthe institutionsat the community level.

3. Expanding the types of service providers to include privatemedical and health institutionsin addition to thepublic ones. While ensuring that family doctor contract servicesare provided bypublic medical and health institutions atall levels, we willmotivate private institutions, including clinics, to providethese services. This aims to meet the residents' diverse and tailoredneedsfor health services. We will adhereto the leading role of the government and give full playto the market mechanisms,and pave the way for socially-operatedmedical and health institutions to engage in contract servicesthrough government procurement of servicesand other methods.

4. Expanding the service providers who are eligible to sign contracts to includeindividuals in addition to teams. A family doctor can not only sign contracts individually, but also collaborate with others to provide the contract services as a team. Based on the actual needs of covered residents and the existing medical resources, it is essential to buildfamily doctor teams rationally. For doctors signing contracts individually, there should be morebusiness guidance and technical support, so as to ensureboth teams and individualsplay rolesin contract services.

5. Expanding the available options of the contract term. The options should be various.Residents can sign contracts with a term ranging from 1 to 3 years.In principle, contracts are renewed annually, with the calendar year as the service period.Weaim to ensure that the relationship between residents and family doctors is flexible, stable, and reliable.

6. Expanding the responsibilities of family doctorsfrom just managing chronic diseases to managing both chronic and infectious diseases. Family doctors shouldnot only performhealth management forpatients with chronic diseases such ashypertension and diabetes,but also enhance theircapabilitiesto identifyand manageinfectious diseases,such as COVID-19, influenza, dengue fever, and hand-foot-and-mouth disease. Family doctors should provide health services for patients with infectious diseases, including those with hepatitis B, according tothe Guidelines onHealth Management and Services for Hepatitis B Patients (Trial).

(3) Offering MoreServicestoImprove Public Satisfaction

1. Developing basic medical and health services and basic public health servicesin a coordinated way. A system has been established and improved to ensure that covered residents see family doctors at community-level medical and health institutions and are provided with basic public health services. Efforts should be made to develop a closed-loop mechanism for chronic disease contract services,which encompassesprevention, screening, treatment, and management. We should promotefamily doctor contract services with general practitioners as the mainstay, boost effective collaboration between general practitioners and specialists, andintegratetreatmentwithprevention. Family doctors, based on the health statusand service needs of covered residents, should strengthen health management through the "Seven-One Services," which includes creating a resident health record, signing an agreement, conducting a health assessment, devising a health management plan, settinga service schedule, providing a contact card/sheet/service manual, and promoting a health philosophy. Based on the service capabilities of township-level health centersandcommunity health service stationsas well as peoples needs, family doctor teams (or individuals)are encouragedto offer qualified services in accordance with related regulations, and to develop relevant service functions, such as rehabilitation, integrated eldercare services with medical care, hospice care, and AI-assisteddiagnosis and treatment.

2. Long-term prescriptionservices. Efforts should be made to implement policies such asthe management of essential drug lists,and strengthen the consistencyof the druglist between community-level medical and health institutionsand secondary or higher-level hospitals. Extended prescription servicesare encouragedto better meet the basic medication needs of covered residents. According to relevant regulations on long-term prescription management, patients with chronic diseases in a stable conditionmay apply for long-term prescription services after evaluation by their family doctors. In principle, the duration of theprescriptions should not exceed 3 months. By 2025, long-term prescription services will cover alltownship-level health centers and community health service stations across the province.

3. Traditional Chinese medicine (TCM) services. Thecontract servicesshould involve TCM, and contracted teams should have more medical personnel in TCM. Family doctor teams (or individuals)are encouraged to utilize TCM techniques,such as acupuncture, massage, cupping, and moxibustion; to provide TCM preventive treatment; and to give full play to the role of TCM in basic healthcare and preventive care.

4. Servicesincluding appointment, referral, and follow-up. Secondary and tertiary hospitals should allocate a certain percentage of medical resources, such as outpatient slotsandhospital beds, to community-level medical and health institutionsand family doctorsin advance. Currently, leadinghospitals in closely-cooperated medical consortiashould release no less than 20% of specialist outpatient slots to community-level medical and health institutions14 days in advance. This percentage should increase year after year, with the goal of reaching no less than 30% by 2025. Additionally, a certain percentage of testingand examinationservices as well ashospital beds should be made available in advance for family doctors' appointments.Leadinghospitals should organize specialiststo buildteams with family doctors in a "1+N" model. For covered patientswith chronic diseases, specialistsshould participate inface-to-face follow-up at least once ayear, while receiving subsidies.

5. Health consultationservices.According to the basic health conditions of covered residents, targeted health consultation services should be provided through various forms such as face-to-face meetings, phone calls, and social media platforms. These services encompass health assessment, guidance, education, disease prevention, appointment assistance, and psychological counseling. The goalis to foster a close relationship between the contracted parties, enhance mutual trust and interaction, and develop long-term and stable service relationships.

6. House call services.Ifindividuals, such as the elderlywithmobilityissues or dementia and the disabled, do indeed have needs, house call services should be offered, including treatment, follow-up, rehabilitation, nursing, hospice care, health guidance, and home-based medical care.When creating a list of house call services, we should take policies, techniques, and medical safety into consideration. Additionally, we should improve related standards and regulations, enhance relevant quality supervision, and ensure healthcare safety. Based on regional conditions, familydoctors may be provided with necessary medical suppliesand transportation tools, and these resources can be managed and allocated by the family doctors themselves.

7. Tailored contract services.Community-level medical and health institutions or family doctor teams (or individuals) should, based on their service capabilities and residents' needs, providetailored servicesin addition to the basic ones. This customization aims tomake the services more targeted and inclusive, to fulfillthe diverse healthcare needs of the residents,and to makecovered residents feel more satisfied with the services.

(4) Refining Service Delivery for Better Performance

1. Improvingthe performance of contractedteamsat the community level.Community-levelfamily doctor teams are primarily composed of family doctors, nurses, public health physicians (including assistants), and other healthcare professionals. In regions with adequateresources, pharmacists, health managers, psychological counselors, and social workers (volunteers) should be involved inthese teams. Leadinghospitals within closely-cooperated medical consortia should assign physicians, including TCM doctors, to provide technical support and guidance atthe communitylevel.They should set upand improve thegreen channelfor two-way referral with community-level institutions, and enablegeneral practitioners or designated specialiststo collaborate with family doctors for referral services. Additionally, there should be increasingly available slots and hospital beds for appointments and referrals made by the community-levelinstitutions. It is necessary for the institutions at the community level to refinefamily doctor teamsin terms of tasks, workflow, regulatory standards, and roles; and to conduct regular performance assessments.

2. Services jointly provided by multiple suppliers. Based on the grid-based developmentforclosely-cooperated medical consortia, all citiesand counties should divide up the work and assign a part to each leading hospital. We will channel high-quality medical resourcesdown to the community level to improve the service capacities through various approaches, including paired assistance, joint development of departments, and incentives for talented and licensed physicians to work at the community level. Efforts should be made to provide one-stopservices with both general practitioners and specialists for covered residents,and vigorously promote the "1+1+1model" (involving one community-level medical and health service institution, one secondary hospital, and one tertiary hospital). This model enhances collaboration between general practitioners and specialists, fosters the integration of treatmentand preventionat the communitylevel, and makestheservicesmore consistent, coordinated, and comprehensive.

3. Moreflexible services.Based on the geographical spanand the population to be served, it is important to definethe responsibilities of contracted teams (or individuals) in a reasonable manner. To rationally establish an upper limit for the number of services, it is vital to consider factors, such as service capacities, workload, and population groups within the relevant jurisdiction. Residents are supported in signing service agreements on a household basis. These agreements should clearly define the rights and responsibilities of both parties and outline the list of services to be provided.

4. Emphasizing health management for key groups. Family doctors are expected to serve thepriority patients, including elderlypeople, pregnant and perinatal women, children, people with disabilities, residents lifted out of poverty, members of special one-child families, patients with hypertension, diabetes, tuberculosis, hepatitis B, or severemental disorders. These groups should be given priority in terms of signing contracts and receiving services.Based on theclassification and gradingsystem, it's important to ensurethatthe services are provided to allelderly individuals with underlying medicalconditions. Efforts should be made to keep in touch withthese contracted elderly individuals, to enhance relevant health management and monitoring, and to ensure that both the individuals and their family members can reachtheir family doctors promptly when needed.We should strive to ensure that allpatients with chronic diseases and elderly individuals in need arecontracted, such as those from households precariously escaping poverty, poverty-prone households, and households with sudden and severe difficulties.

5. Signing contracts online. We should enhance regional health information exchange and sharing, leveraging platforms such as the Hainan management information systemfor community-level medical and health service institutions;the Hainan integrated information system for medical treatment, medical insurance and medication;and the management information systemfor closely-cooperatedmedical consortia;as well as relevant WeChat mini-programs.Establishing a two-cardsystem for electric contract records, we should provide covered residents with online services, including signing agreements, health consultations, follow-upsfor patients with chronic diseases, two-way referrals, and making appointments with specialists at higher-level institutionsor formedical examinations and hospital beds. Servicesrecorded in the information system serve as crucial factors for assessing and evaluating the performance of family doctors.Additionally, efforts should be made topromoteand adopt new technologies such as artificial intelligence.

6. Signing more contracts withfunctional communities. Utilizinghealthcare resources within their jurisdictionsin a coordinated way, All citiesand countiesare encouraged to sign contractswithfunctional communities,such as Party and government agencies, enterprises, public institutions, industrial parks, commercial buildings, schools, and nursing homes. In accordance with the needs of these functional communities, efforts should be made toestablish systems for health examinations, assessments, and intervention;to conduct training on infectious disease prevention and control, healthy lifestyle practices, and first aid; and to provideservices such as online medical consultations and internet-based healthcare.

(5) Enhancing Capabilities toImprovethe Quality of Contract Services

1. Strengthening the family doctor training system. We should enhance standardized training for resident general practitioners, assistant general practitioners, job transfers, and medical students oriented to serving rural areas. Every effort should be made to promote the accreditation test forassistant general practitioners serving rural areas, andto expand the family doctor workforce.We should work to see the training become a regular practicewith anemphasis on knowledge and skills, such asclinical diagnosis and treatment, health management, psychological counseling, rehabilitation therapy, nursing skills, medical nutrition, and appropriate techniquesof TCM. This will improve family doctors' abilities to diagnose and treat commonly-seenand frequently-occurringdiseases,andtoprevent, manage,and treatchronic diseases.

2. Enhancing basic medical service capabilities. All cities and counties should take measures according tothe "Service Capacity Standards for Township-LevelHealth Centers," "Service Capacity Standards for Community Health Service Stations," and "Service Capacity Standards for Village Clinics." They should divide up the work and assign a part to each institution, to encourage leading hospitals within closely-cooperated medical consortia to comprehensively establish joint outpatient clinics and collaborative wardswithcommunity-level medical and health institutions.By doing so, we willenhance service capabilitiesacross the province, strengthen the supply of basic medical services at thecommunitylevel, and promote the full coverage of basic medical services.

3. Improving the cooperation between general practitioners and specialists and enhancing the integration of treatment and prevention. All cities and counties should encourage secondary and tertiary hospitalsto set up a guiding team for family doctor contract services, or to assign specialist physicians to participate in the services. This creates a "1+1+1" modelfeaturing three-level coordination, providing covered residents with one-stop services including prevention, management and treatment.Leveraging the technical advantages of specialist diagnosis and treatment in leading hospitals within closely-cooperated medical consortia, they should provide technical support for family doctor contract services in the region. Family doctors should integrate patient health management into their regularclinical work to enhance the synergy and coverageof theservices.

4. Making the contract servicessmarter. Family doctors, with the support of big data analysis and artificial intelligence,haveimprovedtheircapabilities fordisease diagnosis and treatment. Based onthe provincialhealth information platform and the Hainan integrated information system for medical treatment, medical insurance and medication, we have access to related data, such as individual electronic health recordsandelectronic medical records.Thisenablesfamily doctors to leverage information technologies such as mobile Internet and the Internet of Things (IoT) to providehybridonline and offline services, and toexpandthe potential forand scope of family doctor services.

(6) Improving the Support Mechanism to Motivate Family Doctors

1. Reasonable contract service charges.Family doctor teams (or individuals) provide contract services to covered residents,and the service charges shall be collected on an annual basis according to the number of persons served and the rate bases. Cities and counties should reasonably determinerate bases for both basic service packages and tailored service packages based on the servicesfamily doctorsprovide.For medical services included in the service packageswith clear charges, the feescan be chargedbased on the amount of services. Additionally, rate bases should cover the cost of management services included inthe service packages, such as referrals and follow-ups. Basic service packages should encompass basic public health services, as well as common basic medical services such as appointmentsfor referral, rehabilitation follow-up, instructions on drug use, emergency treatment, and first aid.Tailored service packagesshould be designed according to the capabilities of community-level medical and health institutions and contracted doctors,as well asindividual needs. The services of tailored packages should be determined according to agreements, and a certain discount can be given on the overall chargescollected by medical institutions in accordance with related rate bases. For services without clearcharges, they should undergo the approvalprocedure for new medical services, be assigned codes, be included inthe service package charges, and be registered withthe provincial healthcare security administration.In principle, covered individuals, based on basic service packages,can only selectone tailored service package as part of the contract services. For coveredfunctional communities, the rate bases of the servicesshould be determined through negotiating withmedical institutions in accordance with the agreed servicesand service frequency, and be registered withthe provincial healthcaresecurity administration.Cities and counties may develop family doctor contract service packages, and related services include but are not limited to those set outin Attachment 1.

2. Defining the payment mechanism for service packages. Service chargeswill be jointly covered by China's medical insurance system, government expenditure on public medical services, and the covered individuals.For services included in the family doctor contract service packages, those that are available for medical insurance reimbursementshould be paid by basic medical insurance funds in a coordinated manner. However, if residents receiving the services are not covered by medical insurance, they should pay the charges on their own. For diagnosisand treatment services included in tailored service packages, they should be paid according to the going rates of medical services and related policies on general outpatient service costs covered by the medical insurance system, and those that are available for medical insurance reimbursementshould be paid by basic medical insurance funds or individuals covered by medical insurance. For medical insurance expenditure on family doctor contract services, we will separately formulate related evaluationandassessmentmechanisms,as well assettlement procedures.Cities and counties are encouraged to use local fiscal resources to cover the portion of the service charges paid byindividuals including members of special one-child families, people living in poverty, and licensed disabled people. We should include commercial insurance into thecontract services, andexpand the ways for fundingandsubsidies.

3. Improving the incentive mechanism for family doctor contract services. It is important to reasonably setthe settlement standards for family doctor contract services. Inprinciple,over70% of the servicecharges should be used for the emolument allocation of the staffparticipating inthefamily doctor contract services.Medical institutions at and above the secondary level should give preferential treatment to physicians participating in the services when allocating the merit pay. For cities and counties with adequate fiscal resources, financial support should be provided to family doctor teams and physicians from medical institutions at and above the secondary levelparticipating in contract services.Adhering to the plan for special-post general practitioners, we should motivate general practitioners to play vital roles in contract services through fully implementing related systems of incentive merit pay and allowances.

4. Playing the guiding role of basic medical insurance. We should explore budgeting for outpatient services provided by community-level medical and health institutionsaccording to the number of patients, and encouraging the public to seek medical care at the community level. It is to explore budgeting the amount payable by the medical insurance fund for outpatient service charges under the "2+3" health service package for the community-level medical and health institution or the family doctor (team) according to the number of patients.After primary care is provided by their family doctors, covered residents may be eligible for referrals, and some of the referral cost will be borne by the community-level medical and health institution or the family doctor (team). To improvethe surplus retention policy, we should ensure thatsurplus funds are used for incentivemerit payand the management of community-level medical and health institutions,motivating medicalinstitutions at all levelsto engage in two-way referrals.Refiningdifferentiated payment policies for medical institutions at different levels, we should reasonably determinereimbursement differences between community-level medical and health institutions and medical institutions at and above the secondary level.

5. Reasonably adjusting prices for medicalservicesat the community level. Improvingthe dynamic adjustment mechanism for medical serviceprices, we should givepriority to services with tiered diagnosis and treatment as well ashigh technical labor value. It is necessary to gradually increase the prices for medical services withthe characteristics of community-level medical and health institutions, such as home-based medical careand house calls, so asto support the sustainable development of community-level medical and health institutions.

Implementation

(1) Local Responsibilities. Taking onlocal responsibilities better, each city and county, in accordance with actual conditions, should promptly formulatespecific implementation plans, and detail work objectives and measures. It is essential to enhance overall coordination, establish and improve support systemsfor family doctor contract services, and create a working mechanism featuring government-leading, multi-sector collaboration, community-level medical and health institutionsas platforms, and various social resourcesinvolved. Leveraging the rolesof village (community) public health committees, they should provide guidance for establishinga 'one-to-one' coordination mechanism between thevillage (community) public healthcommittees and family doctors, assist family doctors in providing contract services within their jurisdictions, and ensurethe implementation of all measures.

(2) Management Responsibilities. The health administrativedepartments at all levels should collaborate with relevant departments to strengthen the organization and management of family doctor contract services. They should clearly define the entry criteria for institutions and individuals providingfamily doctor contract services,and establish an exit mechanism. The relevant departments, such as finance and healthcare security, at all levels should, in accordance with their responsibilities, collaborate withthehealth administrativedepartments to enhance the supervision of family doctor contract services. Consideringgeographical and trafficconditions as well as the population to be served within their jurisdictions, community health service stations and township-levelhealth centers should reasonablyallocate the service areas to family doctors based on travel distances. In the context ofgrid-basedmanagement, medical institutions at the community level should ensure that family doctors define their service packages, tasks, workflow, regulatory standards, and roles;and conduct regular performance assessments.

3Assessment and Evaluation. The health administrative departments at all levels should collaborate with relevant departments to enhancethe assessment and evaluation of family doctor contract services. Evaluation criteria should include the number of covered individuals, the proportion of key groups, renewal rates, health management performance, service quality, and satisfaction of coveredresidents. It is necessary to conduct regular assessments for community-level medical and health institutionsand family doctorsvia information technologies and follow-ups. Assessment results should be directly linked to fundingallocation and merit pay.The implementation of family doctor contract services should be included in the assessment and evaluation conducted bythehealth administrative departments at all levels for leading hospitals within closely-cooperated medical consortia, community-level medical and health institutions, and related institutions. Based on monitoring indicators of family doctor contract services in Hainan Province(Attachment 2), each city and county can determine specific assessment indicatorsand targets accordingto their local work progress and goals. Additionally, efforts should be made to value the role of publicevaluation, expand evaluation channels, andencourage coveredresidents and representatives from all walks of lifeto participate in the regular assessmentsand performance evaluation. Relevant resultsshould be disclosed to thepublic,and serve as an important basis for the performance evaluation of family doctor teams (or individuals) and a key reference for residents in selecting theteams (or individuals).

(4) Publicity and Guidance. Efforts should be made to publicize family doctor contract services, and to ensure thatmore residents can benefit from them. We should pay more attention to promoting the contract services and their significance, and makeresidents have rationalexpectations.it is crucial to identifycases of developing family doctor contract servicesin a high-quality and efficient way. These cases contribute to raising peoples awareness and fostering asocial atmospherethat advances the development of family doctor contract services. Conductingactivities to honor outstanding family doctor teams (or individuals), we should pay more attention to the exemplary family doctorswith high-quality services and great recognition from the public, and projecta positive image of family doctors who are dedicated to serving the people.

This plan will be executed onJanuary 1, 2024.



Attachments: 

1. Reference Table of Services and Rate Bases of Family Doctor Contract Service Packages in Hainan Province

2. Monitoring Indicators of Family Doctor Contract Services in Hainan Province

3. Agreement on Family Doctor Contract Services in Hainan Province (Template)

4. Procedure for Family Doctor Contract Services in Hainan Province

5. Progress Report on Family Doctor Contract Services in Hainan Province


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